Free international shipping for orders $150+

Christmas & Holiday Hours


Throughout the holiday period our warehouse will be processing orders during our standard days and hours, excluding the below: 

16 December 2022 9am - 12pm
25 December 2022 Closed
26 December 2022 Closed
1 January 2023 Closed
2 January 2023 Closed

Customer Service

Our office will be open our usual hours of 9am-5pm weekdays, excluding the below:

16 December 2022 9am - 12pm
26 December 2022 Closure period starts 
9 January 2023 Closure period ends

Customer Service Enquiries

We will be unable to answer phone calls during our office closure period. Our customer service email and social media channels will be monitored, however response times may be slower than usual. For product questions, please refer to our FAQ's or our Facebook Community Group

Please check your order carefully before completing payment, as we cannot guarantee that order changes can be made before processing your order. We take no liability for orders processed that contain incorrect physical addresses, incorrect email addresses, incorrect order contents, etc.

Delivery Enquiries

Please direct all delivery enquiries to DHL when possible, as until our closure period ends our response times will be slower than usual.

Christmas Delivery Cut-Off Dates

Sending by the Christmas cut-off dates gives you the best chance to get your item where it needs to be for Christmas and are correct as of 27 November 2022, but may change due to unforeseen service impacts. Please allow an additional 3 days for delivery to rural locations.

11 December 2022 Sending to Northern & Eastern Europe
14 December 2022 Sending to Americas & Canada
16 December 2022
Sending to Asia & Pacific
17 December 2022 Sending to rest of Europe

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