Christmas & Holiday Hours

Throughout the holiday period we will be operating at reduced capacity to give some of our team members a much-needed break. As a result, processing and response times may be slower than usual.

Order Fulfilment

Our warehouse will be processing orders during our usual hours of Mon-Wed 9am-5pm, Thurs 9am-9pm, Fri 9am-5pm, Sat-Sun 9am-3pm, excluding the below:

In-Store Shopping & Pick-Up

Our shop will be open, and pick-ups will be available during our usual hours of Mon-Wed 9am-5pm, Thurs 9am-9pm, Fri 9am-5pm, Sat-Sun 9am-3pm, excluding the below:

Customer Service

Our office will be open our usual hours of Mon-Fri 9am-5pm, excluding the below:

Customer Service Enquiries

We will be unable to answer phone calls during our office closure periods. Our customer service email and social media channels will be monitored, however response times will be slower than usual. For product questions, please refer to our FAQ's or our Facebook Community Group. 

Please check your order carefully before completing payment, as we cannot guarantee that order changes can be made before processing your order. We take no liability for orders processed that contain incorrect physical addresses, incorrect email addresses, incorrect order contents, etc.

Delivery Enquiries

For any delivery inquiries, it's best to reach out to NZ Post during our closure period, as our response times will be slower than usual until we resume regular operations.

Christmas Delivery Cut-Off Dates

Sending by the Christmas cut-off dates gives you the best chance to get your item where it needs to be for Christmas. These dates are correct as of 22 November 2023, but may change due to unforeseen service impacts. Please allow an additional 3 days for delivery to rural locations.